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What’s the cancellation policy?

/What’s the cancellation policy?
What’s the cancellation policy? 2020-05-07T17:34:56-04:00

What’s the cancellation policy?

The installation services we provide is made to be flexible, but we have some rules.

Our policies are designed to promote a reliable, consistent experience for customers.

While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes us to lose valuable work. Therefore, fees apply when bookings are cancelled or rescheduled within 24 hours (but more than 2 hrs) of your booking’s start time.

Booking Cancellation Policy
Same day cancellation fee Cancel or reschedule 24 – 2 hrs before booking $120 fee
Short notice cancellation fee Cancel less than 2 hrs before booking $150 fee
Missed appointment fee A technician arrives for a scheduled booking, but they’re unable to gain entry or get started. $180 fee
Custom jobs cancellation fee If materials have already been purchased for a custom job before cancellation. Reimburse for materials
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