What’s the cancellation policy?
The installation services we provide is made to be flexible, but we have some rules.
Our policies are designed to promote a reliable, consistent experience for customers.
While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes us to lose valuable work. Therefore, fees apply when bookings are cancelled or rescheduled within 24 hours (but more than 2 hrs) of your booking’s start time.
|Booking Cancellation Policy|
|Same day cancellation fee||Cancel or reschedule 24 – 2 hrs before booking||$120 fee|
|Short notice cancellation fee||Cancel less than 2 hrs before booking||$150 fee|
|Missed appointment fee||A technician arrives for a scheduled booking, but they’re unable to gain entry or get started.||$180 fee|
|Custom jobs cancellation fee||If materials have already been purchased for a custom job before cancellation.||Reimburse for materials|