What’s the cancellation policy?
The installation services we provide is made to be flexible, but we have some rules.
Our policies are designed to promote a reliable, consistent experience for customers.
While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes us to lose valuable work. Therefore, fees apply when bookings are cancelled or rescheduled within 24 hours (but more than 2 hrs) of your booking’s start time.
| Booking Cancellation Policy | ||
| Same day cancellation fee | Cancel or reschedule 24 – 2 hrs before booking | $120 fee |
| Short notice cancellation fee | Cancel less than 2 hrs before booking | $150 fee |
| Missed appointment fee | A technician arrives for a scheduled booking, but they’re unable to gain entry or get started. | $180 fee |
| Custom jobs cancellation fee | If materials have already been purchased for a custom job before cancellation. | Reimburse for materials |