The installation services we provide is made to be flexible, but we have some rules.
Our policies are designed to promote a reliable, consistent experience for customers.
While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes us to lose valuable work. Therefore, fees apply when bookings are cancelled or rescheduled within 24 hours (but more than 2 hrs) of your booking’s start time.
|Booking Cancellation Policy
|Same day cancellation fee
||Cancel or reschedule 24 – 2 hrs before booking
|Short notice cancellation fee
||Cancel less than 2 hrs before booking
|Missed appointment fee
||A technician arrives for a scheduled booking, but they’re unable to gain entry or get started.
|Custom jobs cancellation fee
||If materials have already been purchased for a custom job before cancellation.
||Reimburse for materials